Privacy Policy

This policy explains what information EMBEPET ("we", "us") collects through this website, why, and the choices you have. This is a business-to-business site: we collect business contact details so we can respond to sourcing inquiries. We do not sell personal data.

Information we collect

• Inquiry details — company name, contact name, business email, phone, country, company website, expected order volume and the project brief you submit.
• Subscription — your email address if you opt in to industry updates.
• Usage data — standard server logs (IP address, browser type, pages visited) used for security and performance.

We do not operate a consumer store, so we do not collect payment card details or shipping addresses through this website.

How we use it

• Respond to your inquiry and prepare a quotation.
• Continue the commercial conversation about your project.
• Send industry updates only if you subscribed — every email includes one-click unsubscribe.
• Detect and prevent abuse of the inquiry forms.

Who we share it with

Inquiry details are handled by our business team and, where a project moves forward, shared with the manufacturing entity Taizhou Beno Biotech Co., Ltd.. Beyond that we only use service providers needed to run the site — email delivery and hosting — each bound by their own data obligations. We never sell or rent your information.

Cookies

We set a language preference cookie and, for staff, an admin session cookie. Both are strictly necessary and do not track you across other websites.

Retention and your rights

Inquiry records are retained while a commercial relationship is live and for the period required by accounting and tax rules afterwards. You may request access to, correction of, or deletion of your data at any time by emailing yuuki@benopet.com. Where GDPR applies, we respond to verified requests within 30 days.

International transfers

Our systems and staff are located in China. Submitting an inquiry means your business contact details are processed there. Where required, we put appropriate transfer safeguards in place.

Changes

Changes to this policy are posted on this page with an updated date.

Questions: yuuki@benopet.com.